Teething Toys by CoolBear

NOTE: Due to interruptions in the global supply chain, and COVID-19 protocols implemented to increase public safety and to protect your health, shipping delays may occur. All orders processed and shipped FREE.

NOTE: Due to excessive/overpriced/overinflated private and third-party shipping fees/costs, we only ship USPS (United States Postal Service) to save you money. All orders processed and shipped FREE.

NOTE: Orders with multiple items may arrive in separate packages; we ship direct from various manufacturing locations.

Holiday Shipping Timeline (Christmas, December 25th)

Infants, Toddlers and Beyond’s orders ship on business days (Monday - Friday, excluding Federal holidays).

Online orders shipped via Standard Service process and ship in 1 - 3 business days depending on product availability.

*Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

**Note: Due to interruptions in the global supply chain and COVID-19 protocols implemented yo increase public safety and to protect your health, shipping delays may occur.

Other Locations

Orders shipped to P.O. Boxes, APO/DPO/FPO and U.S. Territories normally arrive within 14 - 21 business days of the order's ship date. Some locations in Alaska and Hawaii may take longer. 

We ship to the following APO/DPO/FPO locations & U.S. Territories:

USVI - United States Virgin Islands

Shipments to Forwarding Companies

Infants, Toddlers and Beyond is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Infants, Toddlers and Beyond is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after the forwarding company receives it, it is the responsibility of the freight forwarder.

ELECTRONIC DELIVERY

Infants, Toddlers and Beyond deliver eGift Cards to your email. The sender’s name and email address are included for the recipient.

FREQUENTLY ASKED QUESTIONS

1. When will my order ship?

Generally, orders ship within 3 - 5 business days. Business days do NOT include weekends or holidays! Once your order ship you will receive a shipping confirmation via email with a tracking number.

2. Why does my package say delivered, but I did not receive it?

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. You should check with your neighbors and/or delivery service for more information.

3. Do you combine orders?

Orders placed on the same day are subject to automatic combining if shipping is to the same address.

4. Why is my order unfulfilled?

Unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You will receive an email with tracking information.

5. Why is my international package on hold in the U.S.?

Generally, international orders arrive within 21 business days. However, customs may delay orders. If you do not receive your order within 21 full business days, please contact us via the “LiveChat” agent or email customerservice@infantstoddlersandbeyond.com.

6. Can my order ship to a different address?

Once your order ships, we are unable to make any changes to the shipping address. You should be able to update your address with the delivery service assigned to ship your order.

7. Will my package be charged customs?

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees.

8. How do I track the delivery of my order?

Once your order ships, you will receive an email with a tracking number that you can use to follow your package. If you have an account with us, you can also access the tracking number for your order. You can locate this information under your Account Details, where your full order history is accessible.

Return Instructions

Infants, Toddlers and Beyond Customer Service Team will be happy to assist you for eligible returns. We provide directions if you received the item as a gift or wish to exchange it for another item. We only accept returns on products purchased from Infants, Toddlers and Beyond. Infants, Toddlers and Beyond reserves the right to refuse any returns at any time. Generally, all sales are final. Returns are subject to processing and restocking fees. Shipping fees are not refundable.

Contact Infants, Toddlers and Beyond

• Online: LiveChat Agent
• Email: customerservice@infantstoddlersandbeyond.com

How to Return

1. Print It: Print the label from your email.
2. Pack It: Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
3. Ship It: Take the package to any UPS location or request a package pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.

Infants, Toddlers and Beyond offers hundreds of quality products for All Ages, All Races, and All Genders.

*NOTE: INFANTS, TODDLERS AND BEYOND does not accept returns or exchanges for products that have been opened; NOR DO WE ISSUE REFUNDS for products that have been opened. Because of hygiene and safety reasons, we cannot resell or restock opened items. All non-opened items may be returned in new condition within 7 days from the date of delivery and refunded as store credit, minus any applicable shipping and handling, and restocking cost.

FREQUENTLY ASKED QUESTIONS

1. How long will it take to receive a credit for my returned items?

Once received, we process returns within 7-10 business days. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

2. When I exchange an item there are two transactions on my credit card, can you explain?

A request for exchange has two steps:

• We issue credit for the item(s) returned.
• We process a new order for the item(s) requested in exchange.

Two transactions post to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the bank’s processing times for credits.

3. Can I exchange my order if I used PayPal to make my purchase?

Yes. If you would like to make an exchange on an order originally paid with PayPal, please contact us through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com

Our Online Service Team will be happy to assist you in processing your exchange, however, we are unable to process exchanges directly with your PayPal account and will require a credit card for processing.

4. I ordered/received the wrong product, should I return it?

If your online order is not as expected, please contact us through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com

5. My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents and contact us through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com

6. I would like to return a gift, but I do not want the gift-giver to know. Can you help?

If you would like to return or exchange an item, you received as a gift, please contact us through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com

Our Online Customer Service Team will be happy to assist you for eligible returns and provide you with specific return instructions.

7. Damaged Items

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and contact us immediately through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com

Please provide the order number along with your email address and phone number for fastest service.

8. Can I return or exchange a product purchased online at an Infants, Toddlers and Beyond store or at my local department store counter?

Infants, Toddlers and Beyond online only accept returns and exchanges for products purchased on our Website or products purchased from Infants, Toddlers and Beyond Online (and shipped to your home) through a Sells Representative using our in-store app. Products purchased from a Infants, Toddlers and Beyond store should be returned to the location of purchase.

9. Can I return or exchange a product purchased at Infants, Toddlers and Beyond Online at my local department store counter?

Infants, Toddlers and Beyond stores only accept returns that were purchased in that store.

10. Can you direct my refund to a different account?

Infants, Toddlers and Beyond will only issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

12. My package was marked undeliverable by the carrier, what now?

If your package is determined to be undeliverable, it will be returned to Infants, Toddlers and Beyond. Once we receive your package and confirm that it was undeliverable, Infants, Toddlers and Beyond will issue a full refund for your order. We will notify you when this happens! Unfortunately, Infants, Toddlers and Beyond is unable to reship orders that are returned as undeliverable.

Infants, Toddlers and Beyond Service Team will be happy to assist you for eligible returns. We provide directions if you received the item as a gift or wish to exchange it for another item. We only accept returns on products purchased from Infants, Toddlers and Beyond. Infants, Toddlers and Beyond reserves the right to refuse any returns at any time. Generally, all sales are final. Returns are subject to processing and restocking fees. Shipping fees are not refundable. See our Return Policy.

Infants, Toddlers and Beyond offers hundreds of quality products for All Ages, All Races, and All Genders.

*NOTE: INFANTS, TODDLERS AND BEYOND does not accept returns or exchanges for products that have been opened; NOR DO WE ISSUE REFUNDS for products that have been opened. Because of hygiene and safety reasons, we cannot resell or restock opened items. All non-opened items may be returned in new condition within 7 days from the date of delivery and refunded as store credit, minus any applicable shipping and handling, and restocking cost.

Infants, Toddlers and Beyond offers hundreds of quality products for All Ages, All Races, and All Genders.

*NOTE: Colors in the images online may not match the actual color of the product(s) you receive; this is because of the different devices used to display colors. Therefore, a color may appear slightly different based on your skin tone (warm, cool, etc.) or complexity.

**NOTE: All cosmetics (blushes, lipsticks, shadows, glosses, foundations, etc.) perform based on the climate (hot, cold, dry, most, etc.) they are used in. The amount of moisture (oil, dry, wet, etc.) in a person’s skin also affects the cosmetic’s performance.

1. Item Availability/Temporarily Out of Stock

If an item selected is temporarily out of stock at the time of your order, we notify you via email and advise you of the expected ship date of the backordered item. Backordered items ship as soon as they are available. Please note: The actual delivery date of your order depends on the shipping method you select.

Infants, Toddlers and Beyond only charge for shipped items. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us and we will be happy to assist you. You can also contact us through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com.

2. Maximum Purchase Policy

Infants, Toddlers and Beyond regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of fourteen (14) units total per transaction and maximum of $5000 per customer. Orders exceeding these limits are subject to cancellation. If you have any questions, please contact us and we will be happy to assist. You can contact us through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com.

3. Offer Codes

To redeem an offer code, simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process.

When an offer code is accepted, it will display on the Order Review page.

Important Notes: You may only use One (1) Offer Code per order. Promotional offers and discounts may not be applied to the purchase of Infants, Toddlers and Beyond Gift Cards or eGift Cards except as otherwise noted.

4. Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, VA, VT, WA, WI.

*Purchases paid for with Infants, Toddlers and Beyond Gift Cards are subject to applicable sales tax. There are no sales tax charges when buying Infants, Toddlers and Beyond Gift Cards.

5. Payment Options

• Infants, Toddlers and Beyond accepts the following Credit Cards for payment:

• Infants, Toddlers and Beyond accepts the following Digital Gateways for payment:

• Infants, Toddlers and Beyond accepts the following Gift Cards for payment:

• Infants, Toddlers and Beyond accepts the following Financing Options for payment:

ShopPay Finance

• Infants, Toddlers and Beyond Does Not Accept the following options for payment:

All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

When placing an order using a credit card or debit card, two transactions post to your account:

• The issuing bank for your payment card will place an authorization hold on the funds in your account for the purchase amount. This action reserves the funds for the pending charge. 

• The order is charged and your bank removes the funds from your account. The charge may vary from the amount of the authorization hold if items within the order do not ship.

If an order cancels, the issuing bank removes the authorization hold. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization hold. 

8. Order Inquiries

An Infants, Toddlers and Beyond Account allows you can check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get current information regarding your Infants, Toddlers and Beyond Online orders.

For orders shipped within the United States, click on the Order Status page, log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order ships, your tracking number, if available, will be displayed. To track your order via the carrier's website, you may click on the tracking number to view the delivery status of your order.

Please note: some carriers may not have tracking information available for up to 24 business hours after the order ships.

9. Order Cancellations

If you would like to cancel an online order, please contact us within one hour of placement. You can contact us through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com.

Infants, Toddlers and Beyond will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

Occasionally, orders or parts of an order cancel for various reasons. Some reasons are:

• Item(s) are not available
• Difficulty in processing payment information
• Cannot ship to the address provided
• A duplicate order was placed
• By customer request
• Purchase limits have been exceeded

If your order cancels, you will receive an email to advise you. Infants, Toddlers and Beyond will not bill cancelled items. If you have questions about a cancelled order, please contact Infants, Toddlers and Beyond. You can contact us through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com.

10. Security

Infants, Toddlers and Beyond understands how important security is to you. When you place an online order at Infants, Toddlers and Beyond, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. Your order is safe and secure. We employ government-approved encryption software. To find out more about SSL encryption software go to

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following: