These Terms of Sale define the general sales process of ordering, payments, delivery and the return of goods offered by Infants, Toddlers and Beyond. Infants, Toddlers and Beyond reserves the right to refuse any returns at any time; generally, ALL sales are final.

By placing an order, you accept and agree to be bound to the terms and conditions of these Terms of Sale.

PLEASE REVIEW THESE TERMS OF SALE CAREFULLY AS THIS DOCUMENT GENERALLY GOVERNS YOUR PURCHASE OF PRODUCTS FROM INFANT, TODDLERS AND BEYOND AND CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

Processing 

    1. Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays). 
    2. Orders placed on Holidays or the Weekend process the following business day. 
    3. Orders with Standard Service process within 1 - 3 business days. 
    4. Orders with Overnight or Second Day Service process the same business day when placed by 2:00pm EST.

        *To find Infants, Toddlers and Beyond products near you visit our Store Locator page.

        Payment Authorization 

        All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

        Payment Authorization Holds 

        When placing an order using a credit card or debit card, two transactions post to your account. 

          1. The issuing bank for your payment card will place a hold on the funds in your account for your purchase. This action reserves the funds for the pending charge.
          2. You order is charged. This removes the funds from your account. The charge may vary from the amount of the authorization hold. This occurs when orders are changed or cancelled prior to shipment.
          3. If an order cancels, the issuing bank removes the authorization hold. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, Infants, Toddlers and Beyond regrets that we cannot provide assistance with the removal of authorization holds.

            Maximum Purchase Policy

            Infants, Toddlers and Beyond must limit orders to five (5) of any single item, with a maximum purchase of $5,000 per customer. Orders exceeding these limits are subject to cancellation. If you have any questions, please contact Infants, Toddlers and Beyond through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com. 

            Order Status 

              1. You can check the status of your most recent order(s) at www.infantstoddlersandbeyond.com. Click on the Order Status and login to your Account to view the status of your orders.
              2. To track your order via the carrier's website, click on the tracking number next to the order to view the delivery status of your order.

              *Please note: Some carriers (shipping/delivery companies) may not have tracking information available for up to 24 business hours after the order ships.

              Order Cancellations

              If you would like to cancel an order after it has been placed, please contact Infants, Toddlers and Beyond through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com within one hour of placement. Infants, Toddlers and Beyond will do our best to accommodate your request. Once an order is processing, Infants, Toddlers and Beyond cannot change or cancel the order. In this case, the order ships; you can return or exchange the order.

              Occasionally, orders or parts of an order cancel for various reasons. Some reasons are: 

                • Item(s) are not available
                • Items are discontinued
                • Difficulty in processing payment information
                • Cannot ship to the address provided
                • A duplicate order was placed
                • Purchase limits have been exceeded

                If your order cancels, you will receive an email notice to advise you of the cancellation. No charges will apply. If you have questions about a cancelled order, please contact Infants, Toddlers and Beyond through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com within one hour of placement.

                Pre-Orders

                Pre-Order is the ability to reserve a product prior to the date on which it becomes available for immediate purchase. When you purchase a Pre-Order item, Infants, Toddlers and Beyond will provide an estimated ship date for that item on your order confirmation email; this date is also visible in the Order History section of your account. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. If Infants, Toddlers and Beyond is unable to ship your product by the estimated ship date, we will provide you with notice and you will have an option to cancel.

                Infants, Toddlers and Beyond does not charge your credit or debit card until your item(s) has shipped. However, prior to shipment, your debit or credit card statement may show an “Authorization Hold,” which may look similar to a deduction from your account. We reserve these funds within your account to ensure that your order can process. The Authorization Hold will typically last from three (3) to seven (7) days, depending on the policy of your bank or card issuer.

                Find a Missing Package

                If the tracking information for your package confirms delivery and you cannot locate the delivered package: 

                  1. Check with neighbors and family members
                  2. Look around the delivery location
                  3. Check for notice of attempted delivery
                  4. Contact the carrier (shipping/delivery company) 

                      FREQUENTLY ASKED QUESTIONS

                      1. Can I change my shipping address after placing my order?

                      Infants, Toddlers and Beyond cannot change your shipping address after your order has been shipped. You should still be able to update your address through the carrier (shipping/delivery) company. If your package returns to Infants, Toddlers and Beyond due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.

                      2. Can I change the shipping address for my order?

                      Infants, Toddlers and Beyond will be happy to change the shipping address for you order! Please contact Infants, Toddlers and Beyond through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com with your order number and the updated address within 24 hours after placing your order, as we are only able to make changes to your order if it has not yet entered the packing process. Infants, Toddlers and Beyond will not change your shipping address from a domestic U.S. address to an International address, or from an International address to a domestic U.S. address.

                      3. Can I change the billing address for my order?

                      Infants, Toddlers and Beyond cannot change the billing address once an order has been placed. As long as your shipping address is correct, you will receive your order!

                      4. Can I change the email address to my order?

                      Infants, Toddlers and Beyond will change your email address to your order. Please contact Infants, Toddlers and Beyond through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com with your order number and the updated email address within 24 hours after placing your order, as we are only able to make changes to your order if it has not yet entered the packing process. Once your email address has been updated, Infants, Toddlers and Beyond will resend your order confirmation and/or shipping confirmation emails to the updated email address.

                      5. Can I modify my order after I have placed it?

                      Infants, Toddlers and Beyond will modify your order after you have placed it. Please contact Infants, Toddlers and Beyond through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com with your order modification within 24 hours after placing your order, as we are only able to make changes to your order if it has not yet entered the packing process. Once your order modification email address has been updated, Infants, Toddlers and Beyond will resend your order confirmation and/or shipping confirmation emails to the updated email address.

                      6. Can I cancel my order after I have placed it?

                      Infants, Toddlers and Beyond will cancel your order after you have placed it. Please contact Infants, Toddlers and Beyond through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com with your order cancellation within 24 hours after placing your order, as we are only able to make cancellations to your order if it has not yet entered the packing process. Once your order cancellation is updated, Infants, Toddlers and Beyond will send your order cancellation confirmation email to your email address.

                      7. I received a package, but it was not my order; what should I do?

                      If you receive an incorrect order, please contact Infants, Toddlers and Beyond through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com. Please provide Infants, Toddlers and Beyond with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. You must report all order issues within seven (7) days of delivery. Infants, Toddlers and Beyond will ship your order immediately!

                      8. I received the wrong item; what should I do?

                      If you receive the wrong item, please contact Infants, Toddlers and Beyond through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com. Please provide Infants, Toddlers and Beyond with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. You must report all order issues within seven (7) days of delivery. Infants, Toddlers and Beyond will ship your order immediately!

                      9. I am missing item(s) in my order; what shall I do?

                      If you are missing items in your order, please contact Infants, Toddlers and Beyond through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com. Please provide Infants, Toddlers and Beyond with your order number, a list of the missing items, and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the products you did receive. You must report all order issues within seven (7) days of delivery. Infants, Toddlers and Beyond will ship your missing items immediately!

                      NOTE: **Orders for discontinued items will cancel.

                      10. I received damaged item(s) in my order; what shall I do?

                      If you receive damaged items in your order, please contact Infants, Toddlers and Beyond through the “LiveChat” agent or email us at customerservice@infantstoddlersandbeyond.com. Please provide Infants, Toddlers and Beyond with your order number, a list of the damaged items, a description of the damages, and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with the stamped initial visible, and a picture of the damaged items you received. You must report all order issues within seven (7) days of delivery. Infants, Toddlers and Beyond will replace and ship the damaged items immediately!